THE DIFFERENCE BETWEEN COMPUTER APPLICATIONS VS. DESKTOP APPLICATIONS
Ever wonder why you can't get the darn thing to work? This might be why! Not all applications are created equal. Some applications such as Instagram are only made to be used on your phone while some are made only for Desktop, then there are those that were made for both like Canva! So before you pull your hair completely off of your head, consider the possibility that this is just one of those apps that weren't created for everything.